1. Download the latest version of the FortiClient Support Tools 
   1. login to https://support.fortinet.com
   2. If needed, select "Check City" as the client whose system you want to get into
   3. At the top of the page, click the "Support" pull-down menu, then click "Firmware Download
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   4. In the product pulldown menu select "Forticlient"
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   5. Click the "Download" tab.
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   6. Click the the "Windows" directory, and then continue clicking on the latest versions of sub-directories.  As of the writing of this article the latest were:  "v7.00", "7.2", "7.2.1".
   7. Locate the "FortiClientTools" download and click the "HTTPS" link to download them.
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2. Copy the downloaded .zip file to the computer that you want to remove FortiClient from and extract the files.
3. Reboot the computer into Safe-Mode (This part will require you to have console access or to walk a user through these steps)  {Teamviewer may offer a reconnect option if the user chooses "Safe-Mode with networking"}
   1. Hold down the "Shift" key and click the start menu and choose "Power" then "Restart"
   2. Select the "Troubleshoot" option.
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   3. Select "Advanced Options"
   4. Select "Startup Settings"
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   5. Select "Restart"
   6. After the computer reboots, select "Safe Mode with Networking"
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4. Now that the computer is in Safe Mode you will need to login.
5. Open the FortiClientTools folder, then open the SupportUtils sub-directory.
6. Double-click and run the "FCRemove" utility.
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7. Click "OK" on the warning that pops up.
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8. After a few seconds you will see a new file appear in that directory called "fcremovelog".  When you see this new log file you can restart the computer and FortiClient will be removed.